Common Questions
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also offer secure payment via PayPal and Apple Pay.
How long does delivery take?
Orders placed before 2pm are dispatched the same day. Most items are delivered within 2-3 working days across the UK. You will receive a tracking number via email once your order is dispatched.
Do you offer tracked delivery?
Yes, we offer fully tracked delivery on all orders. This ensures you can monitor your parcel's progress in real-time and receive a notification when your items arrive at your door.
Do you ship across the UK?
Absolutely. We deliver to all regions of the United Kingdom, including the Scottish Highlands and the Channel Islands. Our team ensures every parcel is handled with care and delivered on time.
What is your returns policy?
We offer a 30-day returns window for all items. To initiate a return, please contact our customer care team. Items must be in their original packaging and unused to qualify for a full refund.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with a unique tracking number. You can use this number to check the status of your delivery via the courier's website.
Get in Touch
UK Support Centre
veltrix.studio.71@gmail.com
Phone
020 7946 0852
Location
123 Fashion Lane, London, SE1 7PB
Mon — Fri: 09:00 — 18:00
Saturday: 10:00 — 16:00
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